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ERP Technical support specialist


Cairo, EGYPT

On site
Full Time


Minimum 2 year

Employment Type

Full Time Jobs

Workplace type

On site

4 Applicants

Job Description
Responsible for the customer support experience. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience Provide ramp activities, knowledge sharing, technical coaching, and mentoring Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Job Requirements
2+ years in a customer facing service role in any capacity Strong customer service background, accurate and logical problem solving 2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related 2+ years of experience in ERP working in one or more of the following Supply Chain Management areas: Sales order and Purchase order processing Manufacturing and Master planning Inventory and Warehouse management Inventory costing Transportation management

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