ERP Technical support specialist
Concentrix
Cairo, EGYPT
On site
Full Time
Experience
Minimum 2 year
Employment Type
Full Time Jobs
Workplace type
On site
4 Applicants
Job Description
Responsible for the customer support experience.
Own, troubleshoot and solve customer technical issues, using collaboration,
troubleshooting best practices and transparency within and across teams (e.g.
swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering
group
Contribute to case deflection initiatives, automation, and other digital self-help assets
to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching, and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering
teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload
or specialty specific
Job Requirements
2+ years in a customer facing service role in any capacity
Strong customer service background, accurate and logical problem solving
2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP,
Oracle ERP Cloud, Epicor, and, or related
2+ years of experience in ERP working in one or more of the following Supply Chain
Management areas:
Sales order and Purchase order processing
Manufacturing and Master planning
Inventory and Warehouse management
Inventory costing
Transportation management