Company cover

Customer Service technical support German

Concentrix

Cairo, EGYPT

On site
Full Time

Experience

Minimum 0 year

Employment Type

Full Time Jobs

Workplace type

On site

Salary

15000 to 2000 __ Month

4 Applicants

Job Description
Earn up to 15,000 Gross salary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Job Requirements
(B1/C1) German language level and (B1) English level is a must. Flexible with rotational shifts. Graduates. Ability to work in a time-critical environment. Able to speak with customers in a calm, enthusiastic and friendly tone of voice. Fluency in both written and speaking in language.

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